After Sales
Team Leader Customer Support
burster
Job Description Summary
Team Leader Customer Support After Sales KUD.
Key Responsibilities
- Leadership, coordination, and coaching of the KUD After Sales team
- Defining and communicating measures to achieve set targets, and evaluating their effectiveness
- Improvement and conceptual development of the service strategy
- Development and responsibility for revenue in the area of customer support
- Development of measures and tools to optimize process workflows (repair or recalibration processes), KPI tracking, and productivity enhancement
- Content support for improving the external presentation of our service products and offerings
Other Benefits
- Paid vacation
- Annual bonus
Essential Skills and Experience
- Basic commercial knowledge
- Initial experience in team leadership and management
- Confident demeanor, strong communication skills, and assertiveness
- High sense of responsibility, commitment, and resilience
- Quick comprehension skills, strategic thinking aligned with the company and its products
Qualifications
- Completed technician or master craftsman training in electronics/electrical engineering, measurement or automation technology, with additional knowledge in mechanics.
Practical Requirements
- Excellent German language skills (written and spoken) and good command of English
- Right to work in Germany
Location
Gernsbach, Germany
Employment Type
Permanent, Full-time
On-site vs. Remote
On-site
Base Salary
Subject to experience
Working Hours
38.5 hours per week
About
burster specialises in the development, production and sale of measuring and test devices, sensors and measurement systems as well as calibration services. Since 1961, burster has set standards for precision, quality and flexibility. This has made the German medium-sized enterprise one of the world’s leading suppliers of sensor signal processing and process monitoring systems.
To apply for this role, please send your CV to [email protected] (Recruitment agencies need not apply)